Shipping Policy

At Mooshie, we want your squishies to reach you as quickly and safely as possible. Here's everything you need to know about shipping.

Order Processing

All orders are processed within 3 business days (Monday–Friday, excluding holidays).

Once your order has been packed and handed to the carrier, you'll receive a shipping confirmation email with your tracking number.

Please note: orders placed on weekends or public holidays will begin processing on the next business day. During new drops, restocks, or sale periods, processing may take slightly longer — we'll always keep you updated.

Delivery Times

Estimated delivery: 8–12 business days after your order has shipped.

Total time from order to doorstep is typically 11–15 business days (processing + delivery).

Delivery estimates are not guaranteed. Occasional delays can happen due to customs, carrier backlogs, weather, or peak seasons — these are outside our control.

Shipping Rates

Shipping costs are calculated automatically and shown at checkout before you pay.

Where We Ship

We currently ship to the United States, Canada, Australia, New Zealand, and much of Europe (including the UK, Germany, France, Italy, Spain, Netherlands, Belgium, Denmark, Sweden, Poland, Portugal, and Switzerland).

If your country isn't available at checkout, we don't ship there just yet — but we're expanding, so check back soon.

Order Tracking

Every order includes tracking. You'll receive your tracking number by email as soon as your order ships.

Tracking information can take 2–5 business days to begin updating after you receive it. If your tracking hasn't moved after 7 business days, get in touch and we'll look into it.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes charged by your local customs authority. These fees are determined by your country and are the responsibility of the customer.

Incorrect Addresses

Please double-check your shipping address at checkout. We're not able to reroute packages once they've shipped, and we can't be responsible for orders delivered to an incorrectly entered address.

If you spot a mistake, email us within 24 hours of ordering and we'll do our best to correct it before dispatch.

Lost, Delayed or Damaged Orders

If your order hasn't arrived within 20 business days of shipping, please contact us and we'll investigate with the carrier.

If your squishy arrives damaged, send us a photo within 7 days of delivery and we'll make it right.

Questions?

Email us at info.mymooshie@gmail.com — we usually reply within 24–48 hours.

Squish it. Love it. Moosh it. 💕